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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jennifer Weltch

Jennifer Weltch

April 15, 2026

5  out of  5
rating by Jennifer Weltch
"Very helpful and quick"
We responded:
"Jennifer, thank you for the 5 Star review. We love to hear great feedback on our rates and service. Be sure to tell others to give Gary Bock State Farm Insurance a call for their auto, renters, life and other insurance needs!"
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Mayra Ramirez

April 9, 2026

5  out of  5
rating by Mayra Ramirez
"Was insured in minutes plus you get a great discount if you bundle home and car insurance. Great customer service, Dalia Fuentes was very helpful and kind."
We responded:
"Mayra, thanks for the 5 star review. We appreciate you taking a moment to do one for us. Dalia is one of our great team members. We strive to help everyone experience great rates, and friendly service. We insure in Iowa, Minnesota and Illinois. Be sure to send others to us their insurance needs. "
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Hope Krause

April 3, 2026

5  out of  5
rating by Hope Krause
"Gary's whole team is incredible to work with. They saved us money, helped us through the entire process, and answered all of our questions. Would recommend them to anyone!"
We responded:
"Thanks Hope for the 5 Star review. We appreciate your business and recommendation to all. It was great visiting with you and helping you with your auto, home, life insurance needs. Congrats on what is ahead for your lives together too. We are so excited for you all!"
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Cory Kloser

April 3, 2026

5  out of  5
rating by Cory Kloser
"Very professionaly trained staff!"
We responded:
"Thanks Cory. Appreciate your 5 Star review for Gary Bock State Farm. We appreciate your recommendation to others on where they should get their auto, renters/home, life and other insurance needs. We love to help people from Iowa, Illinois, and Minnesota on their insurance needs. Will be sure to reach out to you for more trout fishing info in the near future..."
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Matt Hoeksema

April 3, 2026

5  out of  5
rating by Matt Hoeksema
"Gary Bock and the whole team are amazing! I would definitely recommend to anyone looking for insurance."
We responded:
"Thanks Matt. We appreciate that you took the time to give our offices a 5 Star review! It was great to meet with you to help you with your insurance questions and to help you save you $$$ on your auto and home insurance. Be sure to tell others to give us a call. We are here to help before life happens!"
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Marilyn Woodbury

March 27, 2026

5  out of  5
rating by Marilyn Woodbury
"Pleased with the service we received, Michelle was/is very Professional. The rates met our expectations.Thanks Gary Bock and Michelle"
We responded:
"Marilyn, thank you for the 5 Star review. It was great visiting with you and John this week. Michelle is certainly one of our fun, knowledgeable team members. So glad that she was able to help you get all your insurance needs into place and to save you the $$ that would make anyone smile! Not to mention the great replacement homeowners insurance coverage we have, compared to so many today. Be sure to tell others that they can find the best auto, home, life, renters and Med Sup insurance rates and service in the Waterloo, Cedar Falls, Iowa area and beyond at Gary Bock State Farm. They will be so glad you referred them to us."
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Dave Hutchison

March 25, 2026

5  out of  5
rating by Dave Hutchison
"Gary and staff have been great to work with. Thoroughly answered all of my questions without hesitation. I would highly recommend this State Farm team!"
We responded:
"Thanks Dave for the 5 Star review. We appreciate you bringing allowing us to help you with your insurance needs. We definitely pride ourselves in providing great rates, great service while building relationships that help you get the coverage you need. Be sure to tell others to come see us too for their auto, home, Med Sup, life coverage needs too. We are here to help!"
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Marcia Buttgen

March 20, 2026

5  out of  5
rating by Marcia Buttgen
"Michelle has been very professional with us as we got quotes and moved all our insurance needs to this agency. We recommend you ask for her."
We responded:
"Marcia, welcome to Gary Bock State Farm. Thanks for the 5 Star review. We appreciate you taking the time to share with others the great experience you had with Michelle. She is one of our great customer-focused team members. We look forward to helping you for years to come! Be sure to tell other friends and/or family to come to Gary Bock for great rates and service for all their insurance needs."
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Angelica Gomez

March 20, 2026

5  out of  5
rating by Angelica Gomez
"Always friendly and knowledgeable! Dalia is your go to for any question!"
We responded:
"Thanks Angelica. Dalia sure is a "go to" for your insurance needs/questions. She is one of our great team members who loves to help others with their auto, home, renters, life and disability insurance needs. Be sure to tell others to give us a call for their insurance needs too!"
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Mitch

March 10, 2026

1  out of  5
rating by Mitch
"The staff was friendly, which made my experience with them even more disappointing because of the way they’re handling my refund. Due to my decision to stay with my current provider. I have had better experiences with insurance companies for half the price. They must be understaffed because it’s taken over 2 weeks to return my money and according to their email response they won’t be returning the entire amount. I was assured that the cancellation would be condition free."
We responded:
"Hi Mitch, thank you for reaching out. I am sorry that you had a bad experience. As you can tell, that is not normal for our agency. As I reviewed your account, I do see that the end of February you did bring your one auto to State Farm. I did some research with the team member who submitted the cancelation for you. I have my service team working to get the full cancelation refund back to you promptly. If you need anything in the meantime, please don't hesitate to reach out to one of my offices for assistance."
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Lindsey

March 6, 2026

1  out of  5
rating by Lindsey
"If there were a zero-star option for Gary Bock, that is what I would leave. I had a very disappointing experience working with Gary Bock. The service was unorganized and frustrating from start to finish. I was initially overcharged due to a misquote and never received the proper refund. Instead of refunding my debit card, I was offered a gift card as a “refund,” which is not an acceptable solution. I also paid my policy in full and was told no monthly payment would be taken from my account, yet it was still charged and I had to wait to get that money back. There were multiple administrative errors as well — drivers’ names were misspelled or completely incorrect, drivers I asked to remove were not removed, and some were even added back without being requested. I gave a full week’s notice about purchasing a new vehicle and provided the VIN and all required information, yet my policy details and updated costs were not available for two weeks, which led to additional overbilling. On top of that, my home insurance increased by thousands of dollars and I received a notice in the mail with no explanation as to why. When I called to ask about the reason for the increase, they didn’t know and had to “look into it.” This is something an insurance office should already be aware of and able to clearly explain to their customers, especially when the increase is that significant. Even after months of waiting, I still have not received a simple $30 refund. Overall, the experience felt disorganized and unnecessarily difficult. Instead of resolving issues promptly, I often felt like I had to do the work to identify and prove their mistakes rather than receiving straightforward customer service. Very disappointed with the service provided."
We responded:
"Lindsey, I am so sorry that you were not satisfied with your experience with our agency. As you can tell, that is extremely unusual, as we have had over 200 5 Star Google reviews over the past 15 months. I know from speaking with you that you certainly have had a challenging past year or so through the divorce and the separate dog bite litigation. I noticed that from your initial low review that was originally posted you mentioned Steve who is no longer employed with our agency but decided to change that review to not include that. I also noticed in the original post that you mentioned never speaking or communicating with me and changed that post to post this different low review. In the original post you mentioned that I never communicated with you, which is interesting, since I remember and made notes of speaking with you, talking about many things that are going on in your life, where you work in Urbandale, your family, just to name a few. I also have over 20 email exchanges/phone calls that were from either you and/or your boyfriend regarding your account. That being said, I would say that with all the changes of vehicles in/out, adding a youthful driver, removing a spouse and other drivers from your household, to, as you mentioned, adding a new vehicle and more definitely was a number of items to process for State Farm, right as State Farm was going through the largest change in their quoting AND billing systems that I have ever seen. The good news is that it has produced a much nicer, smoother, and often times better savings for current and future insureds. However, unfortunately, at the time you were doing all these changes personally, unfortunately so was State Farms systems, which did result in delays in processing. For that I am sorry. Please know that I have spoken many times with State Farm on your account, to rectify the issues and they have promised that they have done all they can on your account. Again, I wish you and yours all the best and do apologize that your account landed right in the middle of State Farms systems shifts which certainly gave a wrong image of my agency. Again, as you can tell from the numerous 5 Star reviews, it is an unheard-of experience by our numerous satisfied customers."
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Stephenie Claussen

March 4, 2026

5  out of  5
rating by Stephenie Claussen
"Did a great job helping us!"
We responded:
"Stephenie, thanks for taking a moment to do a 5 Star Review for us. We appreciate your business. It is great to be able to help generations of your family with their insurance needs. We are so excited for you in the purchase of your new home. Hope the move goes well! Be sure to refer other friends and family to us for their auto, home, life insurance needs. They will be glad you did! "
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Pepe Lopez

February 28, 2026

5  out of  5
rating by Pepe Lopez
"Dalia fue la persona que se encargo de atenderme y la verdad fue muy profesional y atendió todas mis dudas, excelente servicio"
We responded:
"Pepe. Thanks for the 5 Star review. Much appreciated!"
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William Lawson

February 17, 2026

5  out of  5
rating by William Lawson
"Extremely friendly and down to earth not looking to steal or rip you off like Allstate has done me for years, he really wants to help you SIMPLY be ok, I’ll never leave this man!!!!"
We responded:
"William, thanks for the great conversation and the great review. I appreciate you! Be sure to refer other friends, family and others to us for great auto, home, life insurance rates too! Be safe out there. I look forward to helping you for years and years to come."
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Teegan Rowland

February 6, 2026

5  out of  5
rating by Teegan Rowland
"Great service! Fast & easy!"
We responded:
"Thanks Teegan for the 5 star review! We strive to provide fast efficient auto insurance, home insurance, life insurance for people in Iowa, Illinois, and Minnesota. We are glad you found working with us was fast, easy service too! Be sure to tell others to call Gary Bock Insurance for their insurance needs."
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Dahiana Puentes

January 30, 2026

5  out of  5
rating by Dahiana Puentes
"Dalia is great to work with! If you have any questions regarding your policies, she does a great job of explaining and getting you the right coverage for your needs."
We responded:
"Dahiana, THANKS for the 5 Star review! We appreciate YOU taking the time to leave us a great review. Be sure to tell everyone you know to call Gary Bock State Farm for their auto, home, and life insurance needs. Dalia is certainly one of our team favorites for sure!"
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Junior Castanon

January 29, 2026

5  out of  5
rating by Junior Castanon
"Exelente servicio.. sen̈orita Dalia"
We responded:
"Gracias Junior!"
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Rana Buss

January 29, 2026

5  out of  5
rating by Rana Buss
"Fast and easy very nice"
We responded:
"Thank you Rana. We appreciate you giving us a 5 Star review. You will love our rates and our service. Be sure to refer others to us for their auto, home, renters, and life insurance needs. We are here for you! "
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Lizabeth Osterholt

January 23, 2026

5  out of  5
rating by Lizabeth Osterholt
"Easy to work with and always friendly. We get automobile insurance there and never had any problem."
We responded:
"Lisabeth, thank for the 5 Star review. We definitely have great auto insurance rates. Our home, life and rental insurance rates are also incredibly loved too! Be sure to tell others to call Gary Bock State Farm for their insurance needs. They will be glad you did!"
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Katie Schmelzer

January 22, 2026

5  out of  5
rating by Katie Schmelzer
"Great service! I spoke with Cassidy and she very quick and responsive to all my questions! Highly recommend!!"
We responded:
"Thanks Katie for taking a minute to do a 5 Star Google Review. They mean a lot to our office. I agree Cassidy is one of our great team knowledgeable and responsive team members! Be sure to tell others about Gary Bock State Farm for all their life, auto, home, farm and rental insurance needs. They will be glad you did! "
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Michelle Morgan

January 13, 2026

5  out of  5
rating by Michelle Morgan
"I had a very good experience with State Farm for my auto and rv insurance! The young lady who helped me (Dalia) was not only very knowledgeable but also very personable. I highly recommend the Toledo office (Gary Bock)."
We responded:
"Michelle, Thank you for taking the time to give our agency a 5 Star review. We love helping people with auto insurance, RV insurance, home insurance, life insurance and more. I am very proud and thankful for our knowledgeable and personable team. We strive every day to make insurance easy and affordable. Be sure to refer other friends and family to Gary Bock State Farm. We provide the same great personable, knowledgeable service and rates to all!"
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Brenda Ingalls

January 6, 2026

5  out of  5
rating by Brenda Ingalls
"Sincere Appreciation for Outstanding Service – Steve Bensema I sincerely apologize for not writing this review sooner—I should have. Steve Bensema went above and beyond to provide me with excellent insurance service. He promptly visited my property, invited me into the office to review my options thoroughly, and ensured I received the best coverage at a competitive price. What truly stood out was his polite persistence and follow-up, even during my absence, ensuring I was taken care of. His professionalism, knowledge, and dedication made the process seamless and reassuring. On January 23, 2025, at the Gary Bock State Farm office in Waterloo, Steve helped me with two policies, and I fully intend to have him write more in the future. His commitment to customer service is unmatched. I highly recommend Steve and the entire Gary Bock agency for their outstanding care and expertise. Brenda Ingalls Waterloo, Iowa"
We responded:
"Brenda, Thank you for the 5 Star Google review! It was great having you come in and for us to sit down and work through your insurance needs. We look forward to helping you for years to come! Be sure to refer others to us for the renters, home, auto, life insurance needs. We are here to help!"
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Nate Bryant

December 18, 2025

5  out of  5
rating by Nate Bryant
"Gary Bock is the personification of "Like a good neighbor" He breaks down policies, coverages, and details without ever making you feel rushed or overwhelmed. You can tell he takes pride in his work. From what i can tell, it gives him a purpose/meaning to be able to help those who come into his office. That is a positive quality in any person you meet. He remembers personal details, asks about your family, and treats you *like a good neighbor* rather than just another client. His warm, friendly approach makes every interaction feel comfortable and worthy of trust. I have thoroughly enjoyed our in depth conversations. Whether it's reviewing your coverage, answering questions after hours, or going the extra mile to find the right solutions, he never makes you feel like you're on the clock. His patience and dedication shows how much he cares about protecting his clients as if they were his own family. He had the opportunity to upsell my policy multiple times, but rather chose to recommend a policy that fits my personal situation. For that, he has my respect. If you are looking for an agent that has the knowledge and patience to set you up for success, schedule a time with his team to understand the sincerity in my honest review. Like a good neighbor, Gary is there!"
We responded:
"Nate, thanks for the exceptional 5 Star review. I appreciate it very much. It is inspiring for me to hear that you can see to the core my motivation in this business to help people with their insurance needs. It is a passion of mine to be that "good neighbor" that you talk about. Helping you and others get just what they need for coverage is my and my teams goal everyday. We look wholistically at each person and household to offer the right and best coverages available to fit their needs. Thanks again for taking the time to do the 5 Star review. I hope that others that are looking for life, auto, home and other insurance will see your review and know that you did an amazing job at understanding why I and my team are here. Our vision/mission is to be here "before life happens to you." Thanks again. We plan to be here for you for many, many years to come. With your review, perhaps we should say, "like a good neighbor, Gary and his team are here for you." "
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Adam Andersen

December 3, 2025

5  out of  5
rating by Adam Andersen
"Amazing Agent and team!!! I appreciate all you do for your customers and community!!!"
We responded:
"Thanks Adam for giving Gary Bock State Farm such a great 5 Star review. As you know, we strive to give back our absolute best to both our customers and our community always. Be sure to tell others to call Gary Bock State Farm for all their auto, home, farm, ranch, life, business, and Med Sup insurance needs. We are here to help before life happens!"
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Sandy Phillips

December 2, 2025

5  out of  5
rating by Sandy Phillips
"Gary Bock and his State Farm staff have been extraordinary by immediately letting me know when someone from another county had fraudulently reported that my car hit their car in a parking lot. They called me and asked if I had had been in the town on that date, if I had hit this other car and whether I had any damage to mine. I advised I had not been involved nor had I been in the town at that time and that my car did not have any damage at all. They also greatly assisted me this fall when I had a water service line sever under a newly installed bathroom cabinet. Gary himself advised for me to call a local loss mitigation specialist quickly and my general contractor, whose insurance is now covering my situation. It’s great to know State Farm and Gary was there for me to help with questions during this time!"
We responded:
"Sandy, Thank you for the wonderful 5 Star Google review. We appreciate you and all that you stand for. We know you've had some challenging times over the past season, but trust that great things are ahead as you enjoy your newly remodeled home and your retirement. At Gary Bock State Farm, we are far more than just people on a pursuit of great service, we do our absolute best to be responsive to your needs, knowledgeable of the insurance industry, oh and, did I mention our great rates? Thanks again for the great review regarding your home and auto insurance. Hopefully you sleep better at night knowing that Gary Bock State Farm is here to help you before, and when, life happens."