State Farm® Insurance Agent Gary Bock

"Brittney, Thanks for the 5 star review! I would say that Jordan is definitely a top in our agency. She is so good at helping with service and claims! She helps make things easy when it comes time to make a claim or as simple as make a payment. Thanks again for the great review! ~ Gary"

"Makalah, thank you for noticing our work on customer service. We are a team who loves to give our best every time. In a time where so many don't care about their customers, especially in the insurance industry, we try to be the ones who actually care and who are knowledgeable about insurance products and how they work to help serve you before and during the claim. Be sure to tell others to come to Gary Bock State Farm for top notch customer service...and our amazing rates will make them smile too. ~ Gary"

"Shawn, Thanks for taking a moment to share your experience with my agency. You have been a loyal customer for years and can certainly speak from experience how my team works. We do our best to communicate effectively and reply as quickly as possible. Be sure to tell others you know from around Cedar Falls, Waterloo, all over Iowa, Minnesota, Illinois and soon to be Missouri to call Gary Bock State Farm for all their insurance needs. We enjoy receiving referrals of other friends/family/co-workers and more. We are here to help before (and when) life happens! ~ Gary"

"Thanks for the great review! I am so glad that Jordan and Susan were able to take care of your insurance needs. Tells others to give us a call for a great quote and great service. They will be so glad they did! ~ Gary"

"Thank you so much for your thoughtful review, John! Your kind words truly mean a lot to me and my team. It has been great to help you both with your insurance needs over the past few years and look forward to helping you for years to come. You have certainly seen how we deliver at time of claims and more. Be sure to send others our way for all their auto, home, life and Med S needs. We are here to listen to your needs and to find just the right solutions to give you great coverage, rates and service. ~ Gary"

"Thank you for your review, Carter! I'm glad to hear the process was easy and that you had a great customer service experience. I appreciate your trust in my team and look forward to being here whenever you need us! ~ Gary"

"Treva. We agree. Michelle is one of our rock star team members. She knows insurance and loves to help others find the right products for the right price. From auto to renters, home to life coverages, she is one to call for help. Be sure to tell others to give Gary Bock State Farm a call for a quote. Have them ask for Michelle. They will be glad that you referred them to us! ~ Gary"

"Jake, thank you for giving us this review so that I could do more research on your concern. First, I found that you are not a customer with Gary Bock State Farm. In fact, as I researched your concerns I found that you are actually an employee at Camping World in Cedar Falls Iowa. It appears that you are in the service/body shop/department at Camping World Cedar Falls Iowa. I also found that one of our customers who had a claim from Aug 2024 is finally able to get her camper in for repair at Camping World. What I also learned is that my customer dropped off her camper 5 weeks prior for an estimate and subsequent repair. My customer also called repeatedly to Camping World Cedar Falls and after many attempts, no one from Camping World would return her calls. Come to find out, Camping World logged her camper under the WRONG NAME. No wonder she is frustrated with Camping World in Cedar Falls. When our insured couldn't get calls back from the service/body shop advisor, she called my office for assistance in reaching someone for help at Camping World in Cedar Falls. I am personally thankful that my team would care enough for our customers to make calls for them to your facility to ask enough tough questions to finally get some answers for our insured so that they can get the help that they deserve. I am confident that my service/claims team was able to ask those tough questions of you, not in a rude way, but rather in a straight-forward way so that both our customer and Camping World can get this claim moving forward and finalized for the insured, under the correct owner/insureds name. As my team mission states, "we are here for you before life happens" I guess I should change it to include "here for you before and when life happens." I/we look forward to seeing her claim come to a good resolution very soon. ~ Gary"

"Thanks Pablo. Dalia is one of our great team members for sure! It is great as she is also a Spanish speaker, so she helps many of our great Spanish speakers with their insurance needs. Be sure to tell your friends to call and get help from Dalia! ~ Gary"

"Chris, we very much appreciate you sharing your experience with us for others to know that we are not a usual insurance agency. We really do try our best to be prompt, efficient, friendly and simply helpful (yes, even/especially when half the city did get hit with a massive hail storm). The sheer # of hail claims may be huge, but we do our best to respond to every email/call/text as quickly and accurately as possible. Thanks again for taking a moment to do a 5 Star review for us. We want others to know that we are a unique insurance agency here to help with great rates, great service and years of knowledge of the insurance industry. Be safe! ~ Gary"

"Bret,

Thanks for the 5 Star review. It was great meeting you this week. So many are coming to us from Allstate for better rates, service and more. Be sure to tell your friends/family to come see us! Enjoy this beautiful weather on your bike! Knowing that State Farm has you covered."

"Pat, thank you for letting me know your experience with Dalia in our agency. She is one of our great, personable, knowledgeable, and experienced team members. She has been licensed over ten years and does a great job with each of our customers. Be sure to tell others about your 5 Star experience at Gary Bock State Farm. We help people with their auto, home, renters, life insurance needs across Iowa, Minnesota, Illinois and soon to be Missouri also. We are here to help with expert level experience in practical ways."

"Shaun, Thanks for the 5 Star review. Michelle is definitely one of our rock star team members who loves to help others find just the right coverage for all. Be sure to tell others about Michelle and have them give our office a call. We are here to help save them $ and get better auto, home, renters, life insurance and more."

"Jennifer, thank you for the 5 Star review. We love to hear great feedback on our rates and service. Be sure to tell others to give Gary Bock State Farm Insurance a call for their auto, renters, life and other insurance needs!"

"Mayra, thanks for the 5 star review. We appreciate you taking a moment to do one for us. Dalia is one of our great team members. We strive to help everyone experience great rates, and friendly service. We insure in Iowa, Minnesota and Illinois. Be sure to send others to us their insurance needs. "

"Thanks Hope for the 5 Star review. We appreciate your business and recommendation to all. It was great visiting with you and helping you with your auto, home, life insurance needs. Congrats on what is ahead for your lives together too. We are so excited for you all!"

"Thanks Cory. Appreciate your 5 Star review for Gary Bock State Farm. We appreciate your recommendation to others on where they should get their auto, renters/home, life and other insurance needs. We love to help people from Iowa, Illinois, and Minnesota on their insurance needs. Will be sure to reach out to you for more trout fishing info in the near future..."

"Thanks Matt. We appreciate that you took the time to give our offices a 5 Star review! It was great to meet with you to help you with your insurance questions and to help you save you $$$ on your auto and home insurance. Be sure to tell others to give us a call. We are here to help before life happens!"

"Marilyn, thank you for the 5 Star review. It was great visiting with you and John this week. Michelle is certainly one of our fun, knowledgeable team members. So glad that she was able to help you get all your insurance needs into place and to save you the $$ that would make anyone smile! Not to mention the great replacement homeowners insurance coverage we have, compared to so many today. Be sure to tell others that they can find the best auto, home, life, renters and Med Sup insurance rates and service in the Waterloo, Cedar Falls, Iowa area and beyond at Gary Bock State Farm. They will be so glad you referred them to us."

"Thanks Dave for the 5 Star review. We appreciate you bringing allowing us to help you with your insurance needs. We definitely pride ourselves in providing great rates, great service while building relationships that help you get the coverage you need. Be sure to tell others to come see us too for their auto, home, Med Sup, life coverage needs too. We are here to help!"

"Marcia, welcome to Gary Bock State Farm. Thanks for the 5 Star review. We appreciate you taking the time to share with others the great experience you had with Michelle. She is one of our great customer-focused team members. We look forward to helping you for years to come! Be sure to tell other friends and/or family to come to Gary Bock for great rates and service for all their insurance needs."

"Thanks Angelica. Dalia sure is a "go to" for your insurance needs/questions. She is one of our great team members who loves to help others with their auto, home, renters, life and disability insurance needs. Be sure to tell others to give us a call for their insurance needs too!"

"Hi Mitch, thank you for reaching out. I am sorry that you had a bad experience. As you can tell, that is not normal for our agency. As I reviewed your account, I do see that the end of February you did bring your one auto to State Farm. I did some research with the team member who submitted the cancelation for you. I have my service team working to get the full cancelation refund back to you promptly. If you need anything in the meantime, please don't hesitate to reach out to one of my offices for assistance."

"Lindsey,

I am so sorry that you were not satisfied with your experience with our agency. As you can tell, that is extremely unusual, as we have had over 200 5 Star Google reviews over the past 15 months. I know from speaking with you that you certainly have had a challenging past year or so through the divorce and the separate dog bite litigation. I noticed that from your initial low review that was originally posted you mentioned Steve who is no longer employed with our agency but decided to change that review to not include that. I also noticed in the original post that you mentioned never speaking or communicating with me and changed that post to post this different low review. In the original post you mentioned that I never communicated with you, which is interesting, since I remember and made notes of speaking with you, talking about many things that are going on in your life, where you work in Urbandale, your family, just to name a few. I also have over 20 email exchanges/phone calls that were from either you and/or your boyfriend regarding your account. That being said, I would say that with all the changes of vehicles in/out, adding a youthful driver, removing a spouse and other drivers from your household, to, as you mentioned, adding a new vehicle and more definitely was a number of items to process for State Farm, right as State Farm was going through the largest change in their quoting AND billing systems that I have ever seen. The good news is that it has produced a much nicer, smoother, and often times better savings for current and future insureds. However, unfortunately, at the time you were doing all these changes personally, unfortunately so was State Farms systems, which did result in delays in processing. For that I am sorry. Please know that I have spoken many times with State Farm on your account, to rectify the issues and they have promised that they have done all they can on your account. Again, I wish you and yours all the best and do apologize that your account landed right in the middle of State Farms systems shifts which certainly gave a wrong image of my agency. Again, as you can tell from the numerous 5 Star reviews, it is an unheard-of experience by our numerous satisfied customers."