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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Cindy Doyle

February 27, 2025

5  out of  5
rating by Cindy Doyle
"Susan went above and beyond when I could not find help with issues with my home. They had my State Farm issues handled within a few hours..cannot thank them enough."
We responded:
"Cindy, we appreciate you and your wonderful 5 Star review! Susan is certainly one of our great team members who enjoys helping our customers with their insurance needs, and most importantly, she truly cares. Thanks again for the wonderful review! Be sure to tell others to reach out to Gary Bock State Farm for their insurance needs. They will be so glad you did!"
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Miguel Guzman

February 20, 2025

5  out of  5
rating by Miguel Guzman
"Muy buen servicio y atención al cliente se los recomiendo"
We responded:
"Thanks Miguel. We appreciate the kind words. It is always great to talk with you and to help you with all your insurance needs."
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Tim Schmitz

February 18, 2025

4  out of  5
rating by Tim Schmitz
"I got a text message asking if I wanted quotes on my insurance and Steve was the first person to contact me live. After reviewing what he had to offer, I decided to make the switch and save some money."
We responded:
"Thanks Tim. We appreciate your review."
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Julie Breja

February 13, 2025

5  out of  5
rating by Julie Breja
"Nothing but helpful! Steve was great!"
We responded:
"Thanks Julie for the wonderful review. We appreciate you and choosing Gary Bock State Farm for your insurance needs."
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Brenda Ingalls

February 12, 2025

5  out of  5
rating by Brenda Ingalls
"Sincere Appreciation for Outstanding Service – Steve Bensema I sincerely apologize for not writing this review sooner—I should have. Steve Bensema went above and beyond to provide me with excellent insurance service. He promptly visited my property, invited me into the office to review my options thoroughly, and ensured I received the best coverage at a competitive price. What truly stood out was his polite persistence and follow-up, even during my absence, ensuring I was taken care of. His professionalism, knowledge, and dedication made the process seamless and reassuring. On January 23, 2025, at the Gary Bock State Farm office in Waterloo, Steve helped me with two policies, and I fully intend to have him write more in the future. His commitment to customer service is unmatched. I highly recommend Steve and the entire Gary Bock agency for their outstanding care and expertise. Brenda Ingalls Waterloo, Iowa"
We responded:
"Brenda, THANK YOU for the wonderful review. Steve and our entire team at Gary Bock State Farm strive every day to provide the absolute best in customer service, rates and straight forward personal service. We look forward to helping you for years to come. Be sure to invite others to give us a call for superior customer service and great rates too. They will be so thankful that you did."
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Martha Daggs

February 8, 2025

5  out of  5
rating by Martha Daggs
"I had been looking for a while for insurance. I got a call from a sweet lady who helped me through the process. Got me a bundle deal for both vehicles and my home. Now as a senior I am looking for health insurance with one company. I am going to see what State Farm has to offer. One insurance for all of your needs"
We responded:
"Thank you for the wonderful 5 Star review. We are so thankful that you found our team so helpful to work with. I would love to speak with you about your health ins needs too to see if we have something that can help. Feel free to reach out to my office and ask for me (Gary). I will be glad to assist. "
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Chuck T

February 7, 2025

1  out of  5
rating by Chuck T
"This branch of State Farm has given me ONE of the worst experiences I’ve had with dealing with an insurance agency. I usually don’t take any time out of my day to write blogs, reviews or anything of the sort because I respect that people work hard and understand the detriment a negative review will bring, but this branch of State Farm and State Farm as a whole is very much deserving of it. I’ve paid EVERY month for years & finally get into an accident where State Farm now has a chance to come, and prove that the monthly payments are worth it, and they’ve totally dropped the ball in numerous ways. I feel like I’ve paid money for nothing and that just me rubs me the wrong way. First and foremost, my vehicle is totaled out, but they still feel the need to ask for payment for a vehicle I no longer have. They claim I never called which is so asinine, considering the fact they know I no longer have a vehicle to insure. Like, why aren’t you guys communicating amongst each other? Why do I have to do your jobs when it should be as simple as diving into my account and seeing I no longer have a vehicle to insure? Secondly, the front desk lady Kalee, has called numerous times to collect payment throughout the years when I’ve been a little late on it, but didn’t feel the need to call during this stressful time of going through claims and etc to let me know that I can cancel payment since I no longer have a car. When asked why she didn’t call and explain this, in a snooty manner, she retorted that she text me. Like, when is text a substitute for handling business professionally??? To make matters worse, I was told I would have a rental for x amount of time & later told that I would have to return it sooner. When I questioned them on miscommunication that they have internally amongst each other, I was told “Sorry someone told you that, but there’s nothing we can do.” …but you can collect my money EVERY month and the one time you get a chance to do your job, you can’t meet customers at their needs? Awesome!!! I don’t have a vehicle due to the fact my claim hander was out sick for a period of time and couldn’t get me my paper work & no one answered the phone nor assisted him in his work in his absence. Instead, they just pass the buck and don’t take responsibility. It’s been a fiasco, I’ve already made the decision to leave them due to multiple headaches dealing with their lack of service and honestly, I don’t feel valued as a customer. I feel like I shuffle them money every month and when I need them to come through for me, they have a laissez faire attitude towards me & my dilemma. I refuse to give anyone my business who can’t serve, be professional and handle business in a timely manner. Maybe you have a different experience and I’m glad you do and wish you the best, but this is mine and I advise anyone looking into State Farm to hightail it the other way and go with another provider. Their reputation in Cedar Rapids, IA is extremely horrible due to their lack of service during the Derecho storm and if it wasn’t for the fact I already had them prior to, I would’ve heeded the warnings from various CR residents who are more than disappointed in how there were treated during probably one of the most difficult times in their life. I now too can relate to the frustration. Didn’t want to do this, but I’m extremely upset and since I don’t get the service I thought I would, I’m going to tell it like it is and leave this review here."
We responded:
"Chuck, I'm sorry for how this most recent claim has gone for you. After researching this, I see that you called directly to State Farms customer call center to initiate it. It is standard protocol for our staff to reach out to request a time to discuss your claim to make sure everything is proceeding as is needed. I trust this was the experience you have had with us prior to this most recent claim. As you probably noticed through our numerous great reviews, my agency prides itself in top notch insurance services, from great rates, to great customer service. I truly believe that is part of what makes the difference in how your service and claims goes, isn't a reflection so much of the insurance company, but rather the agent and his/her team. If we can be of further service to help to rectify this most recent claim, please don't hesitate to let us know."
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Kirk Gray

February 5, 2025

5  out of  5
rating by Kirk Gray
"I saw an add online for insurance, and acted on it. Several companies sent emails, but only 2 thought it was worthwhile to call me. I got quotes from both of those companies and chose State Farm because of their pricing. I will save approximately $1600.00 this year alone over what I was paying Nationwide. The agent who called me is Dalia, and has been VERY easy to work with."
We responded:
"Kirk, thanks for the great review. Dalia is one of our numerous team members. We are so glad that you have found her so easy to work with. We are so glad that we were able to save you so much compared to your previous carrier. The nice part is your not only get great rates with our agency, you also get the best personal customer service in the industry. Be sure to refer others you know to Gary Bock State Farm. They will be glad you did!"
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CHOOCHOOSTU

February 4, 2025

5  out of  5
rating by CHOOCHOOSTU
"My wife and I were very impressed by the courtesy We were given, and the knowledge provided by Steven at Gary Bock State Farm insurance agency."
We responded:
"Thank you for the great review. It means the world to us that you choose Gary Bock State Farm for your insurance needs. Steve is definitely one of our numerous top-notch staff. We all look forward to getting to know you as we work with you in the years ahead."
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Paul Smith

February 2, 2025

5  out of  5
rating by Paul Smith
"I really appreciate working with an agent and team that practices integrity. Add on top of that the best price and it's a double win! Thank you for the great service!"
We responded:
"Paul, thanks for the kind words. We have heard this numerous times from our faithful customers re: our integrity and our great prices and service. We appreciate you and your family choosing Gary Bock State Farm for your insurance needs. We look forward to being your good neighbor for life!"
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Megan Traxel

February 1, 2025

5  out of  5
rating by Megan Traxel
"Getting switched over with Gary and his time from our previous insurance has been so smooth! We are excited to be with an agent we can trust to take care of us in the event we have another claim. It also helps that our coverage was increased and our cost went down!"
We responded:
"Thanks Megan for the great review. So glad you reached out to us for better service, products and better rates on your home, autos and more. My team and I look forward to helping you and your family for years to come! Be sure to refer others to us for the same great service and more."
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Thomas Robinson

February 1, 2025

5  out of  5
rating by Thomas Robinson
"My agent made it easy to add a vehicle policy. Literally 10 minutes,had a quote that I could live with."
We responded:
"Thomas, glad that your experience was smooth and your are thankful for our great rates!"
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Gina Smith

February 1, 2025

5  out of  5
rating by Gina Smith
"I have known Gary for about 25 years and he is a man of faith providing customer service with morals, ethics, and values! Gary is very thorough and takes time to answer your questions. If he is not sure about the answer to your question, he will find out and get back to you promptly. Gary is a customer service minded professional putting the customer first!!"
We responded:
"Gina, I and my team are thankful that you reached out to us for your insurance needs. It was great to take the time with you both to walk through your coverage needs to make sure you got what you need for coverage limits. Being a man of faith certainly means, along with many things, that ethics and morals guide me and my team to do what is right in every interaction. We are thankful that State Farm also has a "customer first" mindset that guides them. Together, I believe you, your family and friends will definitely be thankful you have beside you. Thanks again for the 5 Star Google review. It means the world to us."
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Io Rich

January 31, 2025

5  out of  5
rating by Io Rich
"They are the most caring, approachable and responsinve agency I have worked with. We will stay with State Farm because of this agency, they truly care about you as a person and treat you like family."
We responded:
"Thank you so much for the wonderful review. We are so thankful for insureds like you, who make our job such a joy! We do pride ourselves in providing the industries top insurance rates and personal service. We trust that you will always enjoy our approach to making complex insurance simple, always looking to find you the right coverage, best discounts and a meaningful experience every time that is focused on you and your interest in mind. Be sure to refer others to us. We promise to help them have an experience like you have come to expect."
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Gloria Pantelis

January 31, 2025

5  out of  5
rating by Gloria Pantelis
"He was very personable, and informative. He made it very easy to obtain insurance that i could afford."
We responded:
"Your kind words mean the world to us, Gloria! Thank you so much for sharing! We look forward to serving you and all of your insurance needs for many years to come."
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Adonis Lasley

January 31, 2025

5  out of  5
rating by Adonis Lasley
"Very helpful"
We responded:
"We appreciate the support, Adonis! Thank you for taking the time to share your positive insurance experience with us!"
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Joan Hurst

January 30, 2025

5  out of  5
rating by Joan Hurst
"Love my agent saved me a lot and helped me add more to my policy"
We responded:
"Thank you for your wonderful review and for rating us 5 stars! We're thrilled to hear that your agent was able to save you money and enhance your policy. Your satisfaction is our priority at our agency!"
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chris pittman

January 30, 2025

5  out of  5
rating by chris pittman
"Friendly and fast they answered every question I had"
We responded:
"Thank you so much for taking the time to share your 5-star insurance review with us, Chris! Our team here at Gary Bock State Farm will always be there for you and all of your insurance needs!"
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petitdo sam

January 22, 2025

5  out of  5
rating by petitdo sam
"Great customer service"
We responded:
"Thanks for the great 5 Star Google review. We pride ourselves in being the best in the insurance industry for customer service and so much more. Be sure to refer others to us. We will give them the best rates and service that you have come to expect. "
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Trevor Killian

January 17, 2025

5  out of  5
rating by Trevor Killian
"Toledo State Farm is the place for all your insurance needs. While searching for comparable affordable insurance, it was a no brianer going with State Farm!! Staff is awesome and always willing to go above and beyond even on their days off!! Look no further than right here!!"
We responded:
"Thanks Trevor for the great 5 Star review. It means a lot to us that you took the time to share your experience with us. We do strive to provide the absolute best insurance agency experience every time. Be sure to refer others to us. We promise to do our absolute best to do top-notch insurance services for them as well for auto, home, renters, life, farm, business and more. "
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Schelby Cruz

January 15, 2025

5  out of  5
rating by Schelby Cruz
"Great place to get insurance always so helpful !!!"
We responded:
"Thanks so much, Schelby!"
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Jaime Hernandez

January 15, 2025

5  out of  5
rating by Jaime Hernandez
"Exelente servicio te explican todo super bien 100 % recomendado muchas gracias"
We responded:
"Thank you for the great recommendation, Jaime! We are so glad you found the service you received to be excellent and thorough! Welcome to the Gary Bock State Farm Family!"
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Jamie Youngbear

January 15, 2025

5  out of  5
rating by Jamie Youngbear
"Staff are always kind and helpful and process the claim in a timely matter!!!"
We responded:
"Thank you for your wonderful feedback! We're thrilled to hear that our staff's kindness and efficiency met your expectations. Your satisfaction is our priority, and your 5-star review is greatly appreciated. "
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Brett Baker

January 13, 2025

5  out of  5
rating by Brett Baker
"Great customer service and communication. Thank you!"
We responded:
"Thank you for your kind words and the 5-star rating. We're thrilled to hear you appreciated our customer service and communication. "
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Jamie Baker

January 13, 2025

5  out of  5
rating by Jamie Baker
"Steve was very helpful and worked with us to find the coverage we needed at a competitive rate."
We responded:
"Thank you for your glowing review and the perfect rating. We're thrilled to hear that Steve was able to assist you in finding the right coverage at a competitive rate. Your feedback is greatly appreciated."