State Farm® Insurance Agent Gary Bock

"Recently when exploring options for my insurance I met with Steve and had an easy experience that consisted of his graciously listening to my ramblings and making a plan for me that fit my budget AND needs. Easy to talk to, communicative, and up front in the process are key points I took away from my interaction."

"Great communication and excellent customer service"

"Super easy, the lady that helped me was so nice and made everything fast and simple. I’m very happy"

"We have had State Farm for several years and they have always done a fine job of taking care of us. From prompt response from the team; and fair rates. We had to make a claim on one of vehicles that was totaled by a deer in 2022 and the claims process was very easy; mostly done through the app, which I liked. We spoke directly to Steve in our last interaction and he was pleasant, efficient and helpful with our personal circumstance."

"Steve was prompt, courteous, and zero pressure! He helped me switch 5 policies and saved me $$!"

"I had great over the phone service. Everything was explained to me perfectly.Not one complaint."

"They are very polite and not pushy. They give you all possibilities that are available for your situation. We would recommend them."

"I worked with Steve Bensema to get insurance put in place on a housebat and he made it an easy process and kept me up to date throughout the process! Looking forward to moving the rest of my insurance needs to his office!"

"Steven was very helpful"

"Gary and his agent Steve are excellent to work with! They get back to us in less than 24 hours every time. Steve goes above and beyond with his customer service. They also have saved us so much money. We recently received a check from our home mortgage company, after switching to State Farm, they saved us $500!"

"Great customer service and pricing. Great experience dealing with Steve. Recommend them to anyone"

"Very low key, no pressure. Very personable staff."

"Best insurance broker goes by Daliah 100%"

"Great service & competitively priced"

"Put in a quote for insurance, Steve gave me a quote fast and easily. Helped me with any questions I had."

"Susan went above and beyond when I could not find help with issues with my home. They had my State Farm issues handled within a few hours..cannot thank them enough."

"Muy buen servicio y atención al cliente se los recomiendo"

"I got a text message asking if I wanted quotes on my insurance and Steve was the first person to contact me live. After reviewing what he had to offer, I decided to make the switch and save some money."

"Nothing but helpful! Steve was great!"

"Sincere Appreciation for Outstanding Service – Steve Bensema I sincerely apologize for not writing this review sooner—I should have. Steve Bensema went above and beyond to provide me with excellent insurance service. He promptly visited my property, invited me into the office to review my options thoroughly, and ensured I received the best coverage at a competitive price. What truly stood out was his polite persistence and follow-up, even during my absence, ensuring I was taken care of. His professionalism, knowledge, and dedication made the process seamless and reassuring. On January 23, 2025, at the Gary Bock State Farm office in Waterloo, Steve helped me with two policies, and I fully intend to have him write more in the future. His commitment to customer service is unmatched. I highly recommend Steve and the entire Gary Bock agency for their outstanding care and expertise. Brenda Ingalls Waterloo, Iowa"

"I had been looking for a while for insurance. I got a call from a sweet lady who helped me through the process. Got me a bundle deal for both vehicles and my home. Now as a senior I am looking for health insurance with one company. I am going to see what State Farm has to offer. One insurance for all of your needs"

"This branch of State Farm has given me ONE of the worst experiences I’ve had with dealing with an insurance agency. I usually don’t take any time out of my day to write blogs, reviews or anything of the sort because I respect that people work hard and understand the detriment a negative review will bring, but this branch of State Farm and State Farm as a whole is very much deserving of it. I’ve paid EVERY month for years & finally get into an accident where State Farm now has a chance to come, and prove that the monthly payments are worth it, and they’ve totally dropped the ball in numerous ways. I feel like I’ve paid money for nothing and that just me rubs me the wrong way. First and foremost, my vehicle is totaled out, but they still feel the need to ask for payment for a vehicle I no longer have. They claim I never called which is so asinine, considering the fact they know I no longer have a vehicle to insure. Like, why aren’t you guys communicating amongst each other? Why do I have to do your jobs when it should be as simple as diving into my account and seeing I no longer have a vehicle to insure? Secondly, the front desk lady Kalee, has called numerous times to collect payment throughout the years when I’ve been a little late on it, but didn’t feel the need to call during this stressful time of going through claims and etc to let me know that I can cancel payment since I no longer have a car. When asked why she didn’t call and explain this, in a snooty manner, she retorted that she text me. Like, when is text a substitute for handling business professionally??? To make matters worse, I was told I would have a rental for x amount of time & later told that I would have to return it sooner. When I questioned them on miscommunication that they have internally amongst each other, I was told “Sorry someone told you that, but there’s nothing we can do.” …but you can collect my money EVERY month and the one time you get a chance to do your job, you can’t meet customers at their needs? Awesome!!! I don’t have a vehicle due to the fact my claim hander was out sick for a period of time and couldn’t get me my paper work & no one answered the phone nor assisted him in his work in his absence. Instead, they just pass the buck and don’t take responsibility. It’s been a fiasco, I’ve already made the decision to leave them due to multiple headaches dealing with their lack of service and honestly, I don’t feel valued as a customer. I feel like I shuffle them money every month and when I need them to come through for me, they have a laissez faire attitude towards me & my dilemma. I refuse to give anyone my business who can’t serve, be professional and handle business in a timely manner. Maybe you have a different experience and I’m glad you do and wish you the best, but this is mine and I advise anyone looking into State Farm to hightail it the other way and go with another provider. Their reputation in Cedar Rapids, IA is extremely horrible due to their lack of service during the Derecho storm and if it wasn’t for the fact I already had them prior to, I would’ve heeded the warnings from various CR residents who are more than disappointed in how there were treated during probably one of the most difficult times in their life. I now too can relate to the frustration. Didn’t want to do this, but I’m extremely upset and since I don’t get the service I thought I would, I’m going to tell it like it is and leave this review here."

"I saw an add online for insurance, and acted on it. Several companies sent emails, but only 2 thought it was worthwhile to call me. I got quotes from both of those companies and chose State Farm because of their pricing. I will save approximately $1600.00 this year alone over what I was paying Nationwide. The agent who called me is Dalia, and has been VERY easy to work with."

"My wife and I were very impressed by the courtesy We were given, and the knowledge provided by Steven at Gary Bock State Farm insurance agency."

"I really appreciate working with an agent and team that practices integrity. Add on top of that the best price and it's a double win! Thank you for the great service!"